Error Message: “Failed to connect to server. Please check your connection and firewall settings”

This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below:

Check DaytaPol Settings

Open your DaytaPol desktop software → SettingsConnection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → Click the Save icon → Click the Save icon.

Check The .NET And The MS Visual C++ Redistributables

1. Download the Microsoft .NET Framework 4.5 from this page, and proceed with installing it. If this version or a higher one is installed, you will get a notification about it.

If you already have the correct version of .NET installed, or the installer above did not solve the problem, please repair your .NET installation using this utility. Once the utility is downloaded, run the tool and follow the steps on your screen to repair your .NET Framework installation.

2. Download all of the following Microsoft Visual C++ Redistributables, and install them one by one:

Microsoft Visual C++ Redistributable 2008
Microsoft Visual C++ Redistributable 2008 – 32-bit (x86) Download
Microsoft Visual C++ Redistributable 2008 – 64-bit (x64) Download

Microsoft Visual C++ Redistributable 2010
Microsoft Visual C++ Redistributable 2010 – 32-bit (x86) Download
Microsoft Visual C++ Redistributable 2010 – 64-bit (x64) Download

Microsoft Visual C++ Redistributable 2017
Microsoft Visual C++ Redistributable 2017 – 32-bit (x86) Download
Microsoft Visual C++ Redistributable 2017 – 64-bit (x64) Download

 

Check Windows Settings

1. Using a Windows user account that has administrative credentials, log on to the computer.

2. Press the Windows + R keys on your keyboard to open the Run box → Type gpedit.msc and then press ENTER.

3. In the Local Group Policy Editor, under the Computer Configuration node, double-click Windows Settings, and then double-click Security Settings.

4. Under the Security Settings node, double-click Local Policies, and then click Security Options.

5. In the details pane, double-click System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing.

6. In the System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing dialog box, click Disabled, and then click OK to close the dialog box.

7. Close the Local Group Policy Editor.

8. Exit DaytaPol. (Right-click DaytaPol agent (icon) in the system tray (Taskbar) → Exit)

9. Start DaytaPol again. (Start → All Programs → DaytaPol → DaytaPol)

 

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