Frequently Asked Questions

New User/ Quick Start

Q: How much time it take for first backup, let's say 1 TB?

A: It depends on some factors such as the number of files, each file size, connection speed (your Internet), the source where the data originally stored, the properties of the machine (CPU, RAM, etc.), the other installed applications that may get involved with processing the data, etc. Hence it’s subjective to this question. Good news is you may have a 15-days trial for FREE here.

Q: Do you set "API upload limit" per month?

A: No. Unlike some other Cloud backup vendor, we do not limit our customers. If you wish to upload 1TB or 5TB a day, feel free to do so.


Q: Do you have on-premise solution?

A: Although we offer Cloud backup service, but there’s an option that allows you to have a local copy of your data aside the one in the Cloud. This is called the Hybrid. (Learn more)

Q: What are the type of data is prohibited?

…you agree that you will not use the Products for any purposes prohibited by U.K. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons.

To read more, please refer to our “Terms of Service” at

Q: MP4 file - Preview / process time?

The time needed to process a particular media files varies on several factors, it can take any time from few minutes to a couple of hours depending mostly on queues congestions.

If you have videos (mp4) that are not processed in more than 24 hours, please provide us with the following:

  • The email address of the associated account under which those videos are backed up.
  • The exact names of those videos.

and email to in order for us to investigate.

How Do I Get Started?



Feel free to have a Live chat with one of our agents. Our agent is available during 9am – 6pm Mon-Fri, click on the Chat icon at the bottom right corner of this page.

15-mins Live Demo

If you prefer to have someone from us to walk you through the Live Demo account, book a 15 minutes session by checking our schedule here.