How to generate logs for users who have policies assigned

1. Create a text file at the root of your (C:\) drive. If you cannot create it due to security reasons, then create it in another location (Desktop for example), and copy/paste it to drive (C:\).

2. Rename the newly created text file to be EnableCloudLog.txt

Important! Make sure that the extensions of the files are not hidden before you rename the file.

3. Right-click on the DaytaPol icon in the system tray (Taskbar), and select the Exit option.

If you don’t have the DaytaPol icon in the system tray, then from the Task Manager (Ctrl+Alt+Del) → End the DaytaPol.exe process from there.

4. Start DaytaPol again. (Start menu → All Programs → DaytaPol → DaytaPol)

5. Replicate the problem or wait for it to happen as it usually does.

6. Using the Windows Explorer, go to the folder mentioned below → Copy the Logs folder which you will find there to any another location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the Technical Support team.

C:\Users\YourUserName\AppData\Roaming\DaytaPol\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}

YourUserName: Your Windows username.
AppData: Hidden Folder.

7. Using the Windows Explorer, go to the folder mentioned below → Copy the Logs folder which you will find there to any another location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the Technical Support team.

C:\Program Files\DaytaPol\DaytaPol