How to Generate the Advanced Debug Logs

For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information.

If you are a user with assigned policy, then click here to know how to generate the logs.

1. Open your DaytaPol desktop software → Click on Settings → Preferences → Select the Enable advanced logging for debugging option → Save.

2. Right-click on the DaytaPol icon in the system tray (Taskbar), and select the Exit option.

3. Start DaytaPol again. (Start menu → All Programs → DaytaPol → DaytaPol)

4. Replicate the problem or wait for it to happen as it usually does.

5. Using Windows Explorer, go to the folder mentioned below → Copy the Logs folder which you will find there to any another location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the Technical Support team.

C:\Users\YourUserName\AppData\Roaming\DaytaPol\DaytaPol\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}

YourUserName: Your Windows username.
AppData: Hidden Folder.

6. Using Windows Explorer, go to the folder mentioned below → Copy the Logs folder which you will find there to any another location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the Technical Support team.

C:\Program Files\DaytaPol\DaytaPol

 

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